Return, Exchange & Refund Policy

Effective Date: May 31, 2026

At Iron Soul, we are committed to delivering premium-quality clothing, activewear, athleisure, streetwear, and lifestyle apparel that meets the highest standards of design, craftsmanship, and comfort. Every product is carefully inspected before dispatch to ensure it reaches you in excellent condition.

We understand that there may be situations where a return, exchange, or refund request is necessary. To maintain fairness for both our customers and our business, all return, exchange, and refund requests are governed by the policy outlined below.

By placing an order on Iron Soul, customers acknowledge and agree to the terms of this Return, Exchange & Refund Policy.

Our Return Philosophy

Iron Soul operates with a customer-first approach while also protecting the integrity of our products, operations, and community. Since apparel products are wearable items that can be affected by use, handling, washing, and storage conditions, returns and exchanges are accepted only under specific circumstances.

We encourage customers to carefully review product descriptions, size charts, color details, and garment specifications before placing an order.

Eligibility for Returns and Exchanges

Customers may request a return or exchange within 7 days of receiving the order, subject to approval by the Iron Soul support team.

To be eligible, products must:

Be unused, unworn, and unwashed.
Be free from stains, perfumes, deodorants, makeup marks, or any signs of use.
Have all original tags attached.
Include original packaging, labels, and accessories.
Be returned in the same condition in which they were delivered.
Pass our quality inspection upon receipt.

Iron Soul reserves the sole right to determine whether a returned item meets the eligibility requirements.

Products That Are Not Eligible for Return or Exchange

For hygiene, quality control, inventory protection, and operational reasons, the following items are generally non-returnable and non-exchangeable:

Products purchased during clearance sales.
Products marked as Final Sale.
Limited Edition collections.
Exclusive Drops.
Customized products.
Personalized products.
Gift cards.
Promotional giveaway items.
Products purchased using special coupon campaigns where specifically mentioned.
Products damaged due to customer misuse.
Washed garments.
Worn garments.
Altered garments.
Products without original tags.

Iron Soul reserves the right to designate certain products as non-returnable at its discretion.

Size-Related Exchanges

We strongly encourage customers to review our size guide before placing an order.

If an incorrect size is ordered, customers may request a size exchange within 7 days of delivery, subject to:

Product availability.
Successful quality inspection.
Product being unused and unworn.

If the requested replacement size is unavailable, Iron Soul may offer store credit or an alternative solution at its discretion.

Repeated exchange requests may be declined.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery.

To process such requests, customers must provide:

Order number.
Clear photographs of the product.
Images of packaging.
Description of the issue.

Failure to report within the specified period may result in rejection of the claim.

After verification, Iron Soul may choose to:

Replace the product.
Exchange the product.
Issue store credit.
Provide a refund where applicable.

The final decision shall remain with Iron Soul.

Return Request Process

To initiate a return or exchange request:

Contact our support team within the applicable return window.
Provide your order number and details of the request.
Submit supporting photographs if requested.
Await approval from the Iron Soul support team.
Follow the return instructions provided.

Unauthorized returns sent without prior approval may be rejected and returned to the sender.

Quality Inspection Process

Every returned product undergoes a quality inspection upon arrival.

The inspection includes:

Product condition.
Usage verification.
Tag verification.
Packaging verification.
Hygiene checks.
Damage assessment.

Iron Soul reserves the right to reject any return that does not meet the eligibility criteria.

If a return is rejected, the product may be shipped back to the customer at the customer’s expense.

Refund Policy

Refunds are issued only after:

Return approval.
Product receipt.
Successful quality inspection.

Refund approval is not automatic and remains subject to verification by Iron Soul.

Refunds may be processed through:

Original payment method.
Store credit.
Gift voucher.
Wallet credit.

The refund method will be determined by Iron Soul based on the nature of the order and payment channel used.

Refund Processing Time

Once approved, refunds are generally processed within 7–14 business days.

Actual credit timelines may vary depending on:

Banks.
Payment gateways.
Card providers.
Financial institutions.

Iron Soul shall not be responsible for delays caused by third-party payment processors.

Shipping Charges

Shipping charges are generally non-refundable.

The following charges may not be refunded:

Standard shipping fees.
Express shipping fees.
International shipping fees.
Cash on Delivery fees.
Handling fees.

Where applicable, return shipping costs may be deducted from the refund amount.

Cash on Delivery Orders

For Cash on Delivery orders, refunds may be issued through:

Bank transfer.
Store credit.
Wallet credit.
Alternative payment methods approved by Iron Soul.

Customers may be required to provide valid bank account details for refund processing.

Order Cancellation Policy

Orders may be cancelled only before they are processed or shipped.

Once an order has entered production, packing, dispatch, or shipping stages, cancellation requests may not be accepted.

Iron Soul reserves the right to cancel any order due to:

Product unavailability.
Pricing errors.
Payment issues.
Fraud prevention measures.
Technical errors.
Inventory discrepancies.

In such cases, eligible payments will be refunded according to our refund procedures.

Promotional and Sale Orders

Products purchased during promotional campaigns, special discounts, seasonal sales, flash sales, limited releases, or clearance events may be subject to special return conditions.

Iron Soul reserves the right to restrict, modify, or deny return and refund eligibility for promotional purchases.

Specific promotional terms will supersede this policy where stated.

International Orders

International orders may not be eligible for return, exchange, or refund unless the product received is defective or incorrect.

Customers are responsible for:

Import duties.
Customs fees.
Return shipping costs.
International handling charges.

Iron Soul shall not be liable for customs-related delays, charges, or restrictions imposed by destination countries.

Fraud Prevention

To protect our customers and business operations, Iron Soul actively monitors return activity.

We reserve the right to:

Refuse returns.
Restrict exchanges.
Block accounts.
Cancel future orders.

if fraudulent, abusive, excessive, suspicious, or policy-violating behavior is identified.

Examples include:

Repeated return abuse.
Wardrobing.
False damage claims.
Product substitution.
Misrepresentation of product condition.

Limitation of Liability

Iron Soul shall not be liable for:

Delays caused by logistics providers.
Customer sizing mistakes.
Incorrect addresses provided by customers.
Product misuse.
Normal wear and tear.
Color variations due to screen settings.
Shipping disruptions beyond our control.

Our liability shall not exceed the amount paid for the product in question.

Reservation of Rights

Iron Soul reserves the absolute right to:

Approve or reject return requests.
Approve or reject refund requests.
Modify exchange eligibility.
Update this policy without prior notice.
Determine final resolutions in disputed cases.

All decisions made by Iron Soul regarding returns, exchanges, refunds, inspections, and policy interpretation shall be final.

Contact Us

For return, exchange, refund, or cancellation assistance, please contact:

Iron Soul Customer Support

Email: support@ironsoulclub.com

Website: www.ironsoulclub.com

By placing an order with Iron Soul, customers acknowledge that they have read, understood, and agreed to this Return, Exchange & Refund Policy.